Withdrawal policy for consumers

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation when we start to fulfill the contract and we have made the content of your declaration available to you on a permanent data carrier within a reasonable period of time after conclusion of the contract, but at the latest upon delivery of the goods or before the execution of the service begins. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

The right of withdrawal does not apply to consumers who have their domicile, habitual residence or delivery address outside a member state of the European Union (EU) or the European Economic Area (EEA) at the time of conclusion of the contract and delivery and do not belong to one of these member states.

We have set the withdrawal period at 30 days in deviation from the statutory minimum requirement.

Please use the following form:
https://shop.hifidom.com/en/for-customers/withdrawal-form/

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.

The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.

Please do not send the goods to us freight collect.

Please send the goods back as a prepaid parcel to the specified return address and please keep the proof of posting.

Please avoid damaging or contaminating the goods.

If possible, please return the goods to us in their original packaging and outer packaging with all accessories and packaging components. If the original packaging or outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for compensation due to damage caused by defective packaging.